Using Customer Journey Discovery to decode and optimize the customer experience. #cx #custexp | CustomerThink

http://www.customerthink.com/blog/using_customer_journey_discovery_to_decode_and_optimize_the_customer_experience_cx_custexp

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Three Lessons Marketers Can Learn From the Regus B2B Social Rewards Program mpdailyfix.com/three-lessons-… via @marketingprofs

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5 Lessons In Marketing And Publishing From #APEtheBookfastcompany.com/node/3006864 via @fastcompany

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